CUSTOMER CARE

We are committed to ensuring your satisfaction. Read below to locate information about our return policy and other related items.

Have any questions or concerns? 

We’re always ready to help!

 

 

Contact Us by sending 

 an email to:

fashionhaven_fh@outlook.com

RETURNS

NOTE: All returns are refunded via store credit in the form of a Fashion Haven credit. 

  • Items must be sent back within 30 days of the delivery date.
     

  • Items must be unworn, unwashed, and have original tags attached.
     

  • Items must be free of stains, makeup, deodorant, or wear.
     

  • Bodysuits, swimwear, and undergarments are non-returnable.
     

  • Beauty products, cosmetics, and accessories are non-returnable.
     

  • All returns will be refunded via store credit in the form of an E-Gift Card code.
     

  • A 50% restocking fee may be applied to Final Sale or stale items returned.
     

  • Returns are processed within 5-7 business days after your item(s) are delivered.
     

  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
     

  • Damaged, defective, or incorrect items must be reported within 3 business days of delivery.

  • All returns must include a return request form or packing slip. If you do not have a return request form, Contact us if you need a request form.
     

  • Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.
     

  • When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
     

  • Fashion Haven is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. 

FAQ

Do you provide International delivery?

 

Yes, international delivery is available. When you check out your order, please specify the location to determine the shipping cost.  

How do I return an item?

 

Visit the RETURN section above for more information. If you need additional assistance, please submit an inquiry via our CONTACT page. 

 

What is your returns policy?

 

We strive for your satisfaction. Specific information is provided in the RETURN section.

How do I track my order?

 

Log into the customer portal to review your order's history and tracking information. Be sure to enter your email account so that you may receive notifications virtually as well.

 

How can I contact your couriers?

 

Once an order is read for shipping, you will receive an electronic notice about your order's delivery, from the time that it leaves Fashion Haven to the time it arrives at your door.

 

What are your delivery options?

 

Delivery options are available via courier service, United States Postal Service, and other options. Depending on your location, we will assist you in selecting a delivery option. 

STAY CONNECTED

FOR UPDATES! 

  • Facebook Social Icon
  • White Instagram Icon
  • Twitter Clean

© 2020 by FASHION HAVEN.

Tamarac, Florida